Fields Associates Limited is a registered data controller under the Data Protection Act 1998 No. Z2527464.

Fields Associates Limited is dedicated to protecting your privacy and will use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998.

We collect information about you for two reasons: to process your order and provide you with the service that you have purchased, and to provide you with the best possible service.

Representatives of Fields Associates Limited will only contact you in relation to the services that you have purchased or in order to discuss related services which we believe may be of interest to you. You will be under no obligation to proceed with any service that we may suggest and will inform you of any referral fee that we may receive if relevant.

We will not pass your email address or any other contact details on to unrelated third parties unless you have indicated that you are happy for us to do so and keep you informed of offers from other companies.

The information that we collect from you will be used solely in order to fulfil your order and will not be passed on to any third parties. Any correspondence that we may send to you will relate solely to the fulfilment of the service that you have purchased or the improvement of it.

We will retain copies of electronic correspondence that is exchanged between us only. We will not retain any copies of hard documents or correspondence all of which will be shredded and disposed of securely via a certificated secure waste disposal process. You should ensure that you retain a copy of any document that you send us in case you require them in the future.

In order to process an order, Fields Associates Limited will be required to collect the following information:

  • Your name;
  • Your address;
  • Your phone number;
  • Your email address; and
  • Your credit/debit card details.*

*All transactions are handled by Worldpay Limited and Fields Associates Limited will never retain any information past the point of sale.

Fields Associates Limited is dedicated to ensuring that all of the information that we hold in relation to our customers is accurate and up to date. You can check any of the information that we hold about you by emailing us and, should you find any inaccuracies, will delete or correct it promptly.

We will obtain your consent beforehand should we wish to transfer your information outside of the EEA (European Economic Area).

When you visit or interact with our site, we may use ‘cookies’ in order to store information to provide you with a faster, safer and better experience as well as for advertising purposes. Cookies can be disabled or removed by tools that are available in most commercial browsers.

Should you have any questions about our privacy policy or how we use cookies, please email us at support@fieldsassociates.com.

Cookies

What are cookies?

Like the vast majority of websites, we use small data files that are placed onto your devices (computer, tablet, mobile phone etc.) which allow us to record specific types of information whenever you visit and interact with our website.

These files are used in order to help you better navigate through the pages of our website, to remember your individual preferences, to track information about your visits and, ultimately, in order to improve your overall experience. Additionally, these files can be used in order to ensure that the adverts that you see online are more likely to be of interest to you.

You are, in accordance with EU Cookie Law, required to provide us with permission to use cookies before we may place them on your device. Please note that, if you do not provide us with these permissions, certain parts of our website may not function correctly.

Types of Cookie

Persistent Cookies

These cookies will remain present on a device for a length of time specified within the cookie itself. These cookies remember a user’s individual preferences and restore them when the user revisits the relevant website.

Session Cookies

Also known as persistent cookies, these files allow websites to recall which pages you have visited and what information you may have entered in order to ensure that you do not need to enter it again and that you may move from page to page as quickly as possible.

Sessions cookies are entirely temporary and are removed from devices as soon as a browsing sessions ends.

Essential Cookies

These cookies are essential as they keep our website functional and enable us to provide clients with the services that they have purchased from us. As these cookies are essential to the functionality of our website, we are not required to collect your consent to place them on your device and, by using our website, you consent to these files being placed on your device/s.

These cookies are used to ensure that our site is functional and that we may provide clients with the services that they have purchased only. These cookies provide no information to any third parties, do not track behaviour and are not used to serve adverts or any other content on users of our site. Performance Cookies

Performance cookies collect anonymous information on how people use our website which we, in turn, use in order to improve our website and services. Examples of this may include which pages of our site are visited the most frequently or to test different versions of our site. All of the information that is collected through these cookies is entirely anonymous and cannot be used in order to identify individual visitors.

In particular, Fields Associates Limited uses cookies supplied to us by Google that are designed to enable us to utilise its Analytics tool. These are as follows:

  • __utma
  • __utmt
  • __utmb
  • __utmc
  • __utmz
  • __utmv

Each of these cookies collects information about how visitors use our site. We use this information in order to compile reports and help us make improvements to our site. The cookies listed above collect information in an anonymous form; including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Please click here to view Google Analytics Privacy Policy and here to learn how to opt out of Google Analytics.

Advertising Cookies

Fields Associates Limited uses remarketing cookies provided by Google AdWords and Google subsidiary Doubleclick in order to trigger adverts concerning products and/or services which are likely to be of interest to you on numerous websites. These cookies are placed on your machine when you visit our website and neither identify you nor provide any individual or website access to your device/s. Should you wish to do so, you may opt out of Google’s and its subsidiaries’ remarketing cookies here.

Fields Associates uses the following cookies in order to trigger adverts offering goods/services that may be of interest to you:

  • NID
  • PREF
  • SID

Our video has everything you need to know about our service in under 2 minutes.

Call us today on
0207 862 6349

3 steps to get your data back

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Contact & Diagnostic

Send in your media and one of our specialists will contact you ...

  • Carefully package your media.
  • Download and complete the shipping form and enclose it with your media.
  • Send us the package containing your media securely via Royal Mail Special Delivery or Courier.
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Filelist Check

We send you a fixed price quotation & an online filelist ...

  • When we receive your media, we'll send you a unique ID by email and determine what's wrong.
  • Once we've identified the problem and how to fix it, we'll send you a list of recoverable files and a no-obligation quote.
  • In the unlikely event that we are unable to recover your data, we will return your drive to you via a secure method. For more information on this, refer to our Return Drive Policy.

Send Your Data

We get you your data back ...

  • We transfer all of your recovered data to new media.
  • Following us having received payment, we return your data to you via a secure next-day delivery.
  • We retain a copy of your data for seven days in case of query. Following this period, the data is securely erased.