Customer Satisfaction
Fields Data Recovery is the only UK Data Recovery Company that encourages continual customer feedback, and posts all customer comments on its website – good or bad! By doing this, we constantly improve the service we offer and further raise satisfaction levels.
Each month we email over 700 new clients in order to accurately gauge what customers think of our service. Every response is read, the findings compiled, and we publish the results on our website. Improving Customer Satisfaction is our number one objective – that’s how we currently boast a customer satisfaction rating of 97.1%.
Our surveys show that clients are overwhelmingly satisfied with Fields Data Recovery’s:
- customer service
- technical knowledge
- speed and efficiency
- price competitiveness
- reliability
Furthermore, all visitors to our website are encouraged to feedback their suggestions via the ‘contact us’ page. In this way, our company is continually informed of the needs, wishes and suggestions of our clients. This enables us to be highly reactive in responding to customer comments, which means our service is constantly measured and improved.
“Very prompt and efficient service. Fields Data Recovery got back a weeks worth of irreplaceable photographs from our honeymoon in Canada.” - Allan Poole
[ Read More ]